- Check Order Status - Special Note
- Paintballa.com and "Cookies"
- Will I still get email reminders?
- What does it mean when my order says X?
- How will I know if Paintballa.com received my order?
- Why is sales tax added to my order?
- Can I get a discount if I order large quantities of an item?
- Can I add or delete items from my order if I change my mind?
- When I place my order, how will I know whether an item is in stock?
- How will I know if my order has been approved for credit and shipped?
- What do I do if I want to cancel my order?
- How do I get in touch with Paintballa.com if I have a problem?
- Can I "link" my customer numbers together?
- What is your delivery policy?
- How can I check on my order's delivery status?
- What time can I expect my order to be delivered?
- Who do I contact if I am having problems with your web site?
- If the web site crashes, what happens to my order?
- The amount on my online receipt differs from my CC statement, why?
- What do I need an order number for?
- Check Order Status - Special Note
The order status information for Paintballa.com orders, Mail In orders and Online Orders
does not necessarily represent the final order if any changes were made due to product availability,
credit card authorization, tax and coupons. This information should be used only for your own
reference; it cannot be used for tax or billing purposes. Your order number is included in your Order
Confirmation email with an automatic link to your order status on Paintballa.com. When you order by
phone an associate will give you your order number. It is a good idea to save your Order Confirmation
email or write down the number for future reference. If you forget or misplace your order number you
can get it by contacting Customer Service via email at customerservice@paintballa.com or by calling
1-888-882-2552
- What does it mean when my order says: X?
Processing means we have received your order and are in the process of filling it. Shipped means we
have filled this portion of your order. It is on the delivery truck and will be delivered soon.
Item(s) Not Available means this portion of your order was not filled. A Customer Service Representative
from Paintballa.com will be contacting you with more details.
Cancelled means the order was cancelled by either the customer or by Paintballa.com. A customer service
representative from Paintballa.com will be contacting you with more details.
Shipping from Store means your order is being filled and shipped from a local retail store in your
geographic area that is affiliated with Paintballa.com
- Paintballa.com and cookies
Paintballa.com currently requires the use of cookies to make your shopping experience more efficient
and pleasant through personalization. Cookies are small files that are stored on your PC and that
identify you to our site. The default setting on most browsers is to accept cookies automatically;
however, your browser may have been configured to not accept cookies. In order to shop or register
on Paintballa.com, you must be able to accept cookies. Please find below, instructions to enable cookies
for several popular browsers. If your browser is not in the list below, please refer to the help function
on your browser. If you cannot enable cookies (or choose not to), please call 1-888-882-2552 to place your
order or to get additional assistance.
Browsers
Microsoft Internet Explorer 4.X
Go to View on top of browser
Choose Internet Options on bottom of list
Go to Advanced tab on far right Scroll down to Cookie box in list Choose either:
”Always accept cookies” or “Prompt before accepting cookies”
Press OK
Return to www.paintballa.com
Netscape 4.X
Go to Edit on top of browser
Choose Preferences on bottom of list
Click on Advanced on left hand side of box
On right hand side of box choose either:
”Accept all cookies” or “Warn me before accepting a cookie”
Press OK
Return to www.paintballa.com
- Will I still get email reminders?
Yes! Email reminders work the same way they did in the past. You'll still receive the helpful reminders about
critical products. We've combined this feature with personalized lists so you can customize your lists and
reminders in one convenient location.
- How will I know if Paintballa.com received my order?
Once an order you have placed for delivery has been processed, you will receive a confirmation via email. The
confirmation will contain the expected delivery date, your shipping address, your order number and any other
changes to your order. You can also check the most current order status. If there are any problems with your
order that we need your help to resolve, we will contact you by phone. If we can't reach you right away, we
will contact you by email.
- Why is sales tax added to my order?
Paintballa.com charges sales tax on orders based on the destination of the order, in accordance with state
and local tax laws. Paintballa.com has a business "presence" in the state of California, therefore we are required
to charge sales tax based on the tax laws of California.
- Can I get a discount if I order large quantities of an item?
Paintballa.com offers volume discounts on many items through our "buy more, save more" program. You will see this
noted on the website whenever this discount is available for a particular item. If there are other items that you
are interested in buying in large quantities that are not noted as "buy more, save more" you must call 1-888-882-2552
for further information (certain restrictions apply).
- Can I add or delete items from my order if I change my mind?
Paintballa.com offers convenient, next day delivery to our local trading areas. Once your order is transmitted to our
warehouse, it is processed very quickly and shipped out for next day delivery. If you want to change your order, please
let us know as soon as possible, by calling 1-888-882-2552. We will check the status of your order and attempt to make
the necessary changes. If your order has already been transmitted to our warehouse for shipping, we will not be able to
make changes to the order and it will ship as is. The call center associate will be able to assist you by placing a
return or an additional order. If you cannot call us, please send us an email and we will make the necessary
adjustments as noted above.
- When I place my order, how will I know whether an item is in stock?
Paintballa.com strives to have 100% of the items in the online catalog available to you. We will let you know as quickly
as possible if there are any items out of stock, or if anything else is different than what you are expecting to receive.
In case of an out of stock situation, our call center associates are always ready to assist you with selecting an
acceptable substitute.
- How will I know whether or not my order has been approved for credit and shipped?
When you place your order on the Internet, your credit card is not "billed" until your order is actually shipped from
our warehouse. Most orders are approved for credit; if there are any problems, our credit department will attempt to get
approval from your credit card provider first, without bothering you with a phone call. Otherwise, the credit department
will call you and let you know as soon as possible so you can decide on another method of payment.
- What do I do if I want to cancel my order?
Call us right away at 1-888-882-2552 or send us an email. Most orders are transmitted almost immediately to our main
warehouse and we may not be able to intercept your order. If your order is past the cancellation point, simply accept the
order when it arrives and call us or email us to generate a return.
- How do I get in touch with Paintballa.com if I have a problem with my order?
Please call us at 1-888-882-2552 or send us an email if you need assistance with your order.
- Can I "link" my customer numbers together?
At this time, it is not possible to link multiple customer numbers together. We recommend that you choose one customer
number and use it going forward for all communications with Paintballa.com, including web site and phone orders. Please
keep a record of your "old" customer numbers if you have used them in the past for delivery orders - this will make it
easier for associates to help you with any order problems or questions on prior orders. If, for whatever reason, you find
it necessary to keep and use more than one customer number, please keep careful records of these numbers so we can better
assist you with order history or other questions.
- What is your delivery policy?
Orders for office supplies from our Paintballa.com online catalog received by 5 pm, (local time) within our local trading
areas are available for next-day delivery, Monday through Friday. The order is shipped pending credit approval and product
availability. Orders placed outside of local trading areas will arrive in 7-12 days via USPS (United States Postal Service)
unless ordered with our expedite service. For your security, it is best to have someone available to sign for your order
during the hours of 9-5, Monday-Friday. If no one is available and you would like the driver to leave your shipment, please
click here for the Postal Carrier Release Agreement. If you do not post a Release Agreement, the driver will decide whether
or not to leave the order unattended. Please note that the delivery lead times are estimates and may vary based on carrier
shipping practices and geographic coverage areas. After submitting your order you will receive an e-mail confirmation
detailing your delivery dates and expected shipments.
- How can I check on my order's delivery status?
Call us at 1-888-882-2552 on the day that you expect delivery if you need to confirm that your order has been shipped. Our
delivery timeframe is 9-5. We can not determine what time you can expect your delivery but we can tell you if it has been
shipped, and whether or not there are any problems with your order that have been reported to us.
- What time can I expect my order to be delivered?
UPS carriers deliver orders between 9-7. Since these driver's delivery routes change from day to day, there is no way to
determine the exact time your order will be delivered. Our Goal: 100% Customer Satisfaction If for any reason you are unhappy
with a product purchased from Paintballa.com, you may return it within the applicable time frame. Your purchase price will be
refunded, exchanged or you will be issued a credit equal to your original purchase price - your choice.
14 Day Return Period. Videos may only be returned with manufacturer’s original box and packing material.
30 Day Return Period. Defective clothing must be returned within 30 days. Opened, defective videos & mixed tapes will
be exchanged for the same title only. All other products may be returned for refund, exchange, or credit within 30 days.
Credit Card Purchases. Purchases made by a credit card may only be exchanged or a credit issued to your account.
Return Shipping. If you would like to return an item that was delivered, please return the item(s) within 5-7 days of your
request. You will receive credit for the returned item when it reaches our main warehouse. All items purchased at an event must
be returned to our warehouse at: Next Level Entertainment, P.O. Box 5350 N. Hollywood Ca. 91616 with proof of purchase (i.e.
Sales receipt, etc.) Delivery items may also be returned to the warehouse, but you must send your packing slip as proof of purchase.
Exchange Forms. If you would like to return/exchange an item that was delivered, please click here, fill out the form and email it to
our Customer Service Dept. Note all forms are reviewed in detail, and may take 1-2 weeks to complete. After rendering a decision you
will be notified on our decision via email.
- Who do I contact if I am having problems with your web site?
Please let us know what kinds of problems you are having. Call us at 1-888-882-2552 or send us an email. Go to the Help section and
provide us with a complete description. We will attempt to answer your questions, and/or forward on anything we can't resolve to the Webmaster.
- If the web site crashes, what happens to my order?
If the web site crashes while you are still placing items in your basket, those items should still be in your basket when you return to
the site if you are a registered user or your browser accepts cookies. If the web site crashes when you are authorizing an order, you
should return to the site and submit it again. Our Internet associates check for duplicate orders. If we have questions about whether
or not your order is duplicated we will contact you by phone or email.
Having cookie problems?
If you experience any issues related to paintballa.com cookies, you may delete the cookies by following these steps:
Microsoft Internet Explorer 4.X
Open Internet Explorer 4.X
Go to View on top of browser
Choose Internet Options on bottom of list
Go to General tab (the default tab)
Click the "Settings" button
Click the "View Files" button
Delete the Paintballa.com cookie file(s).
Netscape 3.X and 4.X
Netscape bundles all web site cookies into one file: cookies.txt
You can not delete just the Paintballa.com related cookies from this file.
You will need to delete the entire file which will, in turn, delete all of your Netscape cookies.
- The amount on my online receipt differs from my CC statement, why?
When you place an online order with Paintballa.com via the Internet, your actual order that is shipped to you may be slightly different
than what was ordered initially. (For example, an item that you ordered may be temporarily out of stock, and the rest of the order was
shipped without it). The packing slip that is sent with your order is an accurate record of what was shipped and what was billed to you.
If you need additional information, go to the Customer Service section. You can select "More Info", and give us some details on what
information you need. We can send you information via email, and/or confirm information over the phone.
- What do I need an order number?
Most orders are transmitted almost immediately to our main warehouse and we may not be able to intercept your order. With an order number
it makes it easier to trace and it enables us to give you an exact status on the order.
|
|
